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Client
Name: Orange - Information on Demand system |
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Problem: Reporting system for an interactive SMS-based information-on-demand service |
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Solution: Orange had for some years operated an information-on-demand service to allow customers to request sports results, news, horoscopes and other useful information using text messages. Customer usage data for this system was spread across several log files and was correspondingly difficult for the product managers running the service to access. Vanilla built a system to collate and process the logs, put the results into a database, and allow the product managers to find out how the system was performing on a day-to-day basis using a simple interface. |
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